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Section 6: Problems with missing Program Guide data

If the Program Guide Data Download Failure message continues to appear, what

should I do?

If there are continued failures, after verifying your home network connection and your Internet

connection, go to Settings/Diagnostics and select Network Status. Verify that the Network and

Moxi Service Connections are Active. If they are not active, select Refresh Connection to

attempt to re-establish the connection.

I need to update my guide data, but when I select the Update Guide Data button

and the Refresh Connection button in Diagnostics I get a failure message. What

are the possible problems?

Your in-home Internet connection to the Moxi system may not be working.

You may be having problems connecting to your Internet service provider.

The Moxi Portal may be busy or temporarily down for maintenance. Try again later. Go to

moxi.com to verify the site’s status.

I cannot directly tune to channels that I am used to receiving, and I don’t see the

channels listed in the Channels, HDTV, Movies, Sports, or News Moxi Menu

categories. What can I do?

Go to Settings/Channel List. If the channels you are not able to tune are listed in Channel List,

and have an orange check box, they are analog channels. The Moxi HD DVR does not have an

internal analog tuner.

Moxi can help you determine if you need an external analog tuner. Sign-in to your account at

moxi.com and then select Support. In the Missing channels? section, follow instructions to

determine whether you need to purchase an external analog tunerMoxi.

I do not have a CableCARD in my Moxi HD DVR. What do I do if I have no program

information data?

If you do not have a CableCARD inserted in your Moxi DVR, you must perform a channel scan to

find the channels available from your cable operator without it. You will not receive video until

you do the channel scan.

During Setup, you are prompted to do the scan. If you select to not do the scan at Setup, you

can manually start the scan in Moxi Menu by going to Settings, Channel List, Channel Scan and

pressing OK.

To get the most out of your Moxi HD DVR, we strongly recommend users install a CableCARD or

have one installed by the cable operator.

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Moxi 3012 Guide de dépannage Page 7